Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.
Underground Utilities: Please be ready to inform our driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. Safety is our highest priority so we recommended that you contact their Website Dig Alert or Call 811 before dig for more information.
DELIVERY AND PICKUP
Reservation Length: We have two block of rental time first is for half day Up to 4 Hours Rental term and the second is for 8 hours rental term, all rentals over 8 hours will be charged according to the number of hours rented. Earliest deliveries start from 7:30 am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 1 ½ hour after the desired pickup time. It is required to have at least a 1 ½ hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 9 pm on sprint and summer time, latest pickup might change on winter time since we sunset early and weather is unpredictable. If the event goes late into the night it is recommended to choose the overnight option (additional fee might apply depending on product rented), which we will than pickup the following morning between 8am – 12pm.
Delivery Setup and pickup: Is included for all inflatables to our regular delivery areas (check Delivery Area for more information). Tables, Chairs, Tents, Party Extras, and Advertising Inflatables do not include delivery fee, an additional delivery charge will be applied. We guaranteed Delivery time at least 30 minutes before the start time of your event, however, deliveries will be made between 7:30 am and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental agreement and liability waiver. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pickup time. Deliveries for overnight orders are required to be scheduled for delivery no earlier than 3 pm since it will be picked up the next morning.
Setup: Inflatables can be setup on grass, concrete, asphalt, hardwood. Cleaning fees apply for units to be set up on sand; customer MUST notify Santa Clara Jumpers during reservation. It is the Customer’s responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Santa Clara Jumpers discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5-11 feet wide for the following:
Special Circumstances Rides: If inflatable will be setup in a backyard at least 5 feet wide pathway is required.
Stairs: Customer MUST inform Santa Clara Jumpers of any stairs/steps present to the area of setup. Maximum of 15 stairs/steps allowed for Bounce Houses, 10 stairs/steps for larger inflatables. If steps surpass maximum allowed there will either be a Delivery Fee applied (Since we might need to send a second delivery driver to help) or reservation will be cancelled and a cancellation fee will be applied.
Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion; they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.
Tables, Chairs and Tents: Delivery of tables, chairs is not included in the cost of renting the items. Unless rented with an inflatable, an additional $25.00 delivery & pickup fee will be added to any order consisting of these items alone. Delivery of these items is only “curbside delivery”. The items will be dropped off at the renter’s address, but not set up. Setup of these items is entirely the renter’s responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables, chairs should be folded and stacked as they were dropped off.
Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 2 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pickups are done the next morning between 8am – 12pm; usually the majority of the pickups are around 12pm.
Overnight option: A) Inflatable most be setup in a secure backyard. B) Sprinklers System must be turned off during inflatable stay under your responsibility. C) Customer is responsible to keep any pet away from the inflatable unit; and return the inflatable to Santa Clara Jumpers D) We request to turn the inflatable off when party is over and turn it on in the morning so the unit dries out to make it easy for our driver to pick it up.
Cash: The preferred method of payment is C.O.D. (Cash on Delivery). Customer can decide to pay COD without placing any deposit (a credit card number will be required to be placed on file). Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
Park: All customers are required to show a valid identification (drivers license, state issued ID, or passport) upon delivery time.
Deposit: A deposit of 50% or pay in full is required when placing an order through our website. For over the phone rentals, if you would like to pay COD, then a credit card number will be required to be placed on file for security reasons. We simply authorize the card and void the authorization, this keeps your credit card information secure and on file for 60 days in our system. We do require credit card information for all rentals to be held on file for security reasons.
Credit Card: All major credit cards are accepted. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation). If name on the credit card is different than the person making reservation, and the credit card owner will not be present to sign for rental, than a Credit Card Authorization form will be required to be filled out and sent in for reservation to be accepted.
Check: All checks must be made to the name of Santa Clara Jumpers. Payment is due upon delivery to the driver. All returned checks will be charged a $35 penalty fee.
Collections: Any balance that is unpaid after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.
Tax: The property is being leased (rented) in substantially the same form as acquired by the lesser (renter) and the lesser (renter) acquired the property in a transaction that was a retail sale with respect to which the retailer reported and paid sales tax or as to which the lesser (renter) has paid use tax measured by the purchase price of the property. Therefore, there is no tax charged to our rental products.
If a customer decides to cancel their reservation, there are not penalties for cancellation. They must do so 72 HOURS (3 days) before their reservation day. If customer cancels their order upon delivery, a cancellation fee of 25% of the rental total will be applied.
RAIN POLICY: Santa Clara Jumpers has been in the party and event rental industry for over 7 years. We know how unpredictable Mother Nature can be and we wouldn’t expect you to pay for her unpredictability! Because of this, our weather policy is one that our customers have been satisfied with since we first started in this business. You can give us a call any time to cancel your reservation without penalties. We prefer that you wait until the day of the event to cancel as the weather often improves as the day progresses. You can give us a call before 9 am on the day of your event to cancel your reservation.
We understand that if you need to cancel your party due to weather, you need to make that decision as early in the morning as possible.
Your child’s safety is our main concern. We reserve the right to cancel due to heavy rain or high winds. If the sky is overcast or if there is a light rain with no wind, we can still set up our bounce houses under your supervision and responsibility, once you accept and ask the driver to set up the equipment and sign the contract, there is no refund once driver has start setting the bounce house up.
Cancellation phone call: If you have not given us a call to cancel your booking, we’ll send out our driver to set up your equipment. It is the customer’s responsibility to contact Santa Clara Jumpers to cancel their order or go through with it during these rain/inclement weather days before 9 am. If customer decides to cancel order once Santa Clara Jumpers driver has already arrived at their location, than Santa Clara Jumpers reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.
We recommend do not turn off the blower in any time during raining use until our driver comeback to pick up the equipment. An inflatable attraction can still operate in the rain and a passing shower does nothing more than wet the unit. If that happens, DO NOT DEFLATE THE UNIT!!! Simply wait for the storm to pass, wipe down the unit with a towel and continue with the fun! While that is our Inflatable rain policy, it is always important that you exercise caution when operating an inflatable and should always air on the side of caution and deflate the unit if you have any doubt on what to do.
PLEASE NOTE: If the Winds exceed 20 MPH or there is any question of safety DEFLATE THE INFLATABLE IMMEDIATELY AND CALL THE OFFICE FOR FURTHER INFORMATION.
Deposit: If you have already submitted a deposit, the deposit will be applied toward a future event.
Note: Customer must be present at the park at least 1 hour before the Start time of the event for setup.
Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks; some don’t require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund. Customer is responsible to obtain and pay all permits. Copies must be emailed to us at firstname.lastname@example.org before your event date.
Insurance: Santa Clara Jumpers has full liability insurance and delivers to all parks that allow inflatables. Parks require the applicant to acquire additional insurance from Santa Clara Jumpers for the bouncer rental. Customer should reserve units approximately 3-4 days before event day to allow time for processing the required insurance certification with the park. For all special paperwork like endorsements or waivers of subornation, please allow at least 1 week for processing. Additional fees may apply based on insurance paperwork requirements.
Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required, something that parks don’t provide for their guests.
Tables, Chairs, Tents: We do not deliver tables, chairs, or umbrellas to a park unless an inflatable is added to the order.
Electricity: A 4,000 watts generator, or stronger, is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact Santa Clara Jumpers to make sure you reserve the correct amount of generators. If customer opts to have their own generator, and not rent one from us, than powering the generator and ride will be entirely customer’s responsibility and Santa Clara Jumpers will not be held liable if generator does not work or does not provide adequate power. We advise all customers to rent a generator from Santa Clara Jumpers so we can make sure there will be sufficient power and no issues.
ELECTRICITY RESPONSIBILITY NOTES: Providing adequate electricity is solely the customer’s responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required.
Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for Santa Clara Jumpers equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 50 feet away from the outlet you plan to use. Santa Clara Jumpers drivers DO NOT carry extension cords. However, if customer request one; we will make sure to send an extension cord for their order. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.
Mostly all concession machine rentals (except for Popcorn Machine w/Cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 55 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of driver’s instructions. Santa Clara Jumpers also provides operation instructions on how to use the machines.
Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 50-60 pounds of cubed ice for every 65 servings.
SUPERVISION OF INFLATABLES: Customer is responsible for supervising the safety and conduct of all participants using Santa Clara Jumpers products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.
When reserving online, customer is given 3 hours to proceed with checkout, otherwise order will be canceled once time expires to clear product availability for another customer. Order will not be confirmed unless customer goes through the checkout process and a deposit for 50% or pay in full is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental but the order is not placed until a representative of Santa Clara Jumpers Call to confirm availability.
NOTE: Customers placing orders within 24 hours of the delivery time MUST call Santa Clara Jumpers offices at (408) 858-7505 to confirm rental since it is consider last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Santa Clara Jumpers within the last 24 hours. It is advised to rent over the phone at (408) 858-7505 for last minute orders.
DISPUTE RESOLUTION: The parties agree to mediate any dispute or claim arising between them out of this Agreement, or any resulting transaction, before resorting to arbitration. Mediation can be commenced by one party demanding it of the other. Mediation fees, if any, shall be divided equally among the parties. If any party commences an action without first attempting to resolve the matter through mediation, or refuses to mediate within 30 days after a request has been made, then that party shall not be entitled to recover attorney’s fees, even if they would otherwise be available to that party in any such action. Any controversy or claim remaining unresolved after mediation shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any party filing a complaint in a court of law which is ruled to be properly venue in arbitration may, at the discretion of the arbitrator, owe the other party for any attorneys fees incurred for moving it properly to arbitration.