Most Frequently Asked Questions
Q: What makes Santa Clara Jumpers different from other jumper rental companies?
A: Simple…We Make Parties Easy!
There are dozens of reasons to choose Santa Clara Jumpers for your specific event needs. We value our customers and have been trusted by many. Our team of qualified professionals is trained and experienced to handle all types of party rentals.
Here are some reasons to trust Santa Clara Jumpers with your precious and special occasions, and we are sure you will find many more to add to the list!
We know Kids Party is not easy. Our goal is to facilitate your Party experience from beginning to end. Santa Clara Jumpers helps you from the first time you call to the end of your party. We’ll make sure all your needs are fulfilled.
We ensure 100% customer satisfaction. We provide quality units, great customer service, and competitive rates. Our jumpers are US made and lead-free.
We’re constantly updating our inventory so that our customers have the newest and most up to date jumpers to choose from. If you are looking for a particular theme, just call and ask. We also have excellent package deals and special promotions. Be sure to check out our weekly specials on the home page.
We listen to You
We’re ready to take the weight off your shoulders at your event,
and provide you with the best customer service experience!
How Can I Reserve a jumper?
A: You can CLICK HERE to send us a email and we’ll process the reservation over the phone. You can give us a call to: (408) 858-7505. If we miss your call please leave us a message, we’ll return the call at the most convenient time.
Is there a deposit required?
A: There is No deposit required. All we need to know is the date, time & location of your event as well as the bounce house theme you prefer. 50% deposit is required in orders over $200 we will collect the other 50% upon delivery cash or personal check to the driver; he will have a contract agreement for you.
Q: How do I pay for the Bounce House Rental?
A: Payment is due upon delivery to the driver it can be cash or check, please keep and mind our drivers do not carry change so please provide the exact amount to the driver, “Tips are always appreciated from our drivers“.
Are your jumpers safe and clean?
A: Yes, “Santa Clara Jumpers” provides safe and clean jumpers and bounce combos inflatables to our clients. Our commercials jump house are cleaned and sanitized on a weekly base and deliver to our clients with satisfaction. This is our priority, SAFE AND CLEAN JUMPERS!
Our jumpers are always excellent cleaned prior to and after to a rental; also our jumpers are lead-free.
Do you deliver to my area?
A: We offer Free Delivery to the following Areas: Santa Clara, San Jose, Campbell, Los Gatos, Milpitas, Sunnyvale, Mountain View, Cupertino, Palo Alto, Fremont, Alviso, Saratoga, Los Altos, Los Altos Hill, and East Palo Alto. If your city is not mentioned please call us for more information we might go to your city but an extra fee will be added to your total.
Do you set up in parks?
A:-Santa Clara Jumpers is a full license and insurance company; we can deliver the fun service to any park! We are one of the favorites approved vendors in Santa Clara, Sunnyvale, and surrounding cities.
However, the customer is responsible to get or pay any permit fee from/to the city community recreation parks.
How do I know that you will show up?
A: We always call you the day before the rental is due to confirm the appointment and give you an estimated time for delivery.
What time do you deliver and pick up the jumper?
A: Reservation Length: We have two blocks of rental time, first is for half day Up to 4 hours rental term and the second is for 8 hours rental term (however Our jumpers are rented according to the hrs that you need it) all rentals over 8 hours will be charged according to the number of hours rented. It is required to have at least a 1 ½ hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 9:00 pm on sprint and summertime, latest pickup might change on winter time since sunset early than normal and the weather is unpredictable.
How far in advance do I need to reserve?
A: We recommend if you have important schedule event to reserve at least 2 or 3 weeks in advance. You can, however, call us at any time to check the availability to ensure that you will be guaranteed to get the inflatable party theme that you like.
How many children can use the jump safely?
A: Our jumpers are equipped with safe stepping platforms for children to access in and out of the unit. Most of our jumps can accommodate anywhere from 8 to 12 children (under the age of 10) at a time. Please note that the older and larger the guest(s) is/are, the risk of overcrowding and injury will be greater. SUPERVISIONS ARE REQUIRED AT ALL TIME!
Can I keep the jumper overnight?
A: As long as the equipment is in a safe location and during the warmer months we allow overnight rentals at an additional fee. To keep the unit overnight we need to know at the time of your reservation. You are responsible for the equipment if it is stolen or damaged also sprinkles system needs to be off.
Q: Does the blower need electricity?
A: Yes, but we will provide a 50′ foot extension cord. You will need a standard 110-volt outlet near where you like the jumper to be set up. If no outlet is available, we do have generators for your convenience to rent.
Q: How long does it take to set up and take down?
A: Our setup and take down usually take about 20-30 minutes by our experienced employees.
“You will need a clean area to set up the inflatable, make sure there is not any debris or anything that can damage the unit or your kids”.
If the unit needs to be set up in a surface that is not grass please let us know we might need different type of anchors.